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Rajeshwari Enterprises Order and Payment FAQs

1. How do I place an order with Rajeshwari Enterprises?

   Placing an order with Rajeshwari Enterprises is easy and convenient. Here are the steps to follow:

   • Select the items you wish to purchase.
   • Provide your shipping address.
   • Enter your payment information to complete your order.

   If you need assistance or prefer to place your order over the phone, you can call us at +91 7710444544. Our customer support is available from 9:00 AM to 6:00 PM, Monday to Saturday.

2. Does Rajeshwari Enterprises sell the products directly?

   Rajeshwari Enterprises acts as a marketplace where products are sold by registered suppliers directly to customers. We provide a platform for buyers and suppliers. Your interests as a buyer are protected under our buyer protection policy. For more details, please refer to our FAQs.

3. How will my order be delivered to me?

   Your order will be delivered to your doorstep by reputable courier companies. For bulk orders exceeding 10 items or heavy items, surface shipping may be used, which may take more than 10 days for delivery.

4. How will I know if my order is placed successfully?

   Once your order is successfully placed, you will receive a confirmation email and text message from Rajeshwari Enterprises. This email will contain all the details related to your order. You can also view your order details in the "Order History" section of your account if you've placed the order while logged in.

5. What is the standard delivery time for orders?

   The standard delivery time is typically 2-4 days. However, for some products, delivery times may vary based on factors such as product availability and order size.

6. Why does the standard delivery time vary for some products?

   The time it takes to deliver a product depends on factors like stock availability, order size, shipping address, product size, and whether the product is made to order.

7. Will I be informed once my order is processed?

   Yes, you will receive a shipment notification via email and SMS once your order is confirmed and processed. This notification will include the estimated delivery date. You can also track your order online. Please note that tracking information may not be available for all carriers.

8. Why did I receive a confirmation call for my order?

   Confirmation calls are made to verify and confirm the details of your order, ensuring accuracy and customer satisfaction.

9. Can I place an order over the phone with Rajeshwari Enterprises?

   Yes, we accept orders over the phone. To place an order on Cash-on-Delivery (COD) mode, you can contact us at +91 7710444544 during our customer support hours (9:00 AM - 6:00 PM, Monday to Saturday).

10. How do I check the status of my order?

    We provide updates on your order status through emails and SMS at each step of the process. You will receive an SMS and email with order details when the order is placed and another SMS with tracking details when the order is dispatched. If you don't see updates, please check your spam folder or previous SMS messages. In case of any delays, you will receive a special update from our end.

11. What should I do if I haven't received my order yet?

    If your order has been delayed due to unforeseen circumstances, we will send you an email or SMS informing you of the delay along with a new estimated delivery date. You can also track your order's real-time status in the "My Orders" section of your account.

12. Can I place a bulk order for items?

    Yes, we accept bulk orders. Simply place your order, and we will contact you using the phone number you provided to confirm the order.

13. Can I add an item to my order after it has been placed?

    Unfortunately, you cannot add items to an existing order. However, you can place a new order for additional items.

14. I encountered issues when trying to place an order using my credit card. Can you assist me in placing the order?

    If you experience difficulties when using your credit card for payment, we can assist you in placing your order over the phone. Please call us at +91 7710444544 during our customer support hours (9:00 AM - 6:00 PM, Monday to Saturday).

15. I attempted to place my order using my debit card/credit card/net banking, but the order was not successful. What happens to the money deducted from my card?

    If your payment failed but your account was debited, the deducted amount is typically rolled back by your bank within 7 business days. The time frame may vary depending on the bank. If your bank provides different information, please contact us, and we will assist you. Once the funds are credited back to our account, we will initiate a refund within 3 days of your request. The expected refund timelines are as follows:

• Net Banking: 5-7 business days
• Debit Card: 5-7 business days
• Credit Card: 7-21 business days

16. I am placing an order as a gift. Will my loved one receive price tags and an invoice?

    Yes, as per regulations, we send the invoice along with the product. Price tags are also left intact so that your loved one can return the product if needed.

17. What is the difference between shipping and delivery?

    Shipping refers to the packing and dispatch of your order, indicating the number of working days it takes to dispatch the product. Delivery, on the other hand, is the actual time it takes for the product to reach your address, which may take 1-3 days depending on the specified delivery address.

18. Which courier company will deliver my order? Can I choose my preferred delivery partner?

    We have partnered with reliable courier companies for smooth order delivery. Once your order is dispatched, you will receive an email or SMS with shipping details. However, we currently do not offer the option to choose your preferred delivery partner. We will notify you if such services become available in the future.

19. What should I do if I receive a package that is opened or tampered with upon delivery?

    If you receive a package that appears to be opened or tampered with upon delivery, please do not accept it. Report this issue by clicking on the "Return/Replace" option in the "My Orders" section within the TrustPay period. We will investigate and assist you promptly.

Rajeshwari Enterprises Customer Return Policy FAQs

1. Under what circumstances is a customer eligible for a return/exchange with Rajeshwari Enterprises?

   Customers are eligible for return/exchange in the following cases:

   • Receipt of a used/altered/defective product.
   • Physical or in-transit damage to the product.
   • Receiving a branded product with the seal opened.
   • Missing items or accessories.
   • Significant differences from the product description on the website.
   • Receiving the wrong item.

2. When is a customer not eligible for a return/exchange?

   Customers are not eligible for return/exchange in the following cases:

   • "No longer needed."
   • If the customer attempts to use an industrial product and causes any tear/damage.
   • Products that are "made to order" (on-demand).

3. What are the guidelines for returns/exchanges?

   To request a return/exchange for products purchased on Rajeshwari Enterprises, customers should:

   • Raise a return/exchange request within 7 days of product delivery.
   • In the case of damaged or wrong items, raise the request within 48 hours of product delivery.
   • Share a video with the customer care team when opening an empty package or experiencing a quantity issue.
   • Share photographs, including exterior and interior images of the box, damaged product, and the shipping label with the customer care team within 48 hours of delivery.

4. How does the return policy apply to industrial goods and faulty electronics products?

   • Industrial goods can be returned only in cases of wrong, defective, or damaged products.
   • For faulty electronics products, customers should contact the nearest service center for repair or replacement.

5. What are the conditions for returning a product?

   • All products must be in new and unopened condition with the original packaging, tags, inbox literature, warranty/guarantee card, freebies, and accessories intact.

6. How is the customer refund processed?

   • Rajeshwari Enterprises aims to process customer refunds within 7 working days from the date of the request made to the customer care team.
   • Return/replacement requests will be verified by Rajeshwari Enterprises, and customers must submit proof of the issue.

7. Are brand assistance and warranty applicable for products?

   • Brand assistance for device and other issues is subject to brand warranty guidelines and service policies. Customers should contact the nearest authorized service center for further details.
   • Return or replacement is only applicable if the brand issues a DOA (Dead on Arrival) certificate or if the part is unavailable for repair/replacement.

8. What is Rajeshwari Enterprises' refund policy?

   • For pre-paid orders, refunds will be processed through the payment gateway or other approved online banking/electronic funds transfer systems and will be credited to the same account from which the purchase was made.
   • For cash-on-delivery transactions, refunds, if applicable, will be made via demand draft/NEFT/cheque in favor of the customer based on the provided details.
   • Customers will not be charged for the pickup, and no other deductions will be made on refunds.

9. In what cases will refunds/returns not be allowed?

   • Refunds/returns will not be allowed if the return request is made outside the specified time frame of 7 days.
   • When price tags, labels, original packaging, freebies, accessories, or the product box are missing.
   • If the product has been damaged or used by the customer.
   • Products sold as combos/sets cannot be returned as individual products.

10. How long does it take to receive a refund to the bank account?

    • Refunds are typically processed within 7-10 working days and are credited to the same account from which the payment was made. The specific time frame for refund receipt depends on the mode of payment chosen by the customer. For example:
      • Net Banking: 5-7 business days
      • Debit Card: 5-7 business days
      • Credit Card: 7-21 business days